Ordering
Shipping
Privacy & Security
How to Place an Order
Shopping online at SimplyTableLamps is convenient and extremely
secure. Use your credit card and order right here. Our secure servers protect
credit card information or other billing information you provide. When you order
online, we will send an e-mail confirmation of your order and the tracking information
once your order has been shipped.
It is our policy to charge the credit card you provided, in full, at the time of purchase. We also collect applicable sales/use tax on merchandise sold in the state of Wisconsin.
Phone
We are happy to take your order and discuss your options over the phone. If
we happen to miss your call, please leave a message. Your call will be returned
within 1 business day. Call toll
free: 1-888-225-4270 (United States Only).
Fax
You may fax your order to us at 920-434-6845. Your fax should include "Bill To" and "Ship To" information, the product codes, description and price, quantity,
method of payment, and a phone number where we can contact you. Missing information will delay the processing of your order.
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Product Returns & Exchanges
Your satisfaction is Guaranteed! If you are unhappy with your purchase
from SimplyTableLamps you may return the item(s) for a refund or exchange
within 30 days of your receipt. The item(s) must be in new condition, unused
and in original packaging material.
All items returned under this policy are eligible for a refund. The full purchase
price minus the original shipping fees will be credited
to the same form of payment used in the original purchase. A re-stocking charge of up to 15% may
also apply. As a one-time courtesy, you may avoid the re-stocking fee by accepting an in-store credit to be applied toward your next purchase from
SimplyTableLamps. Return shipping costs
are the responsibility of the customer (unless the merchandise is defective,
damaged in transit, or a result of our error). Therefore customers should insure
all returns for the purchase price of the product to protect you in the event
of loss or damage.
All returns must have an RA (Return Authorization) number. You can request
an RA number by calling
1-888-225-4270 -or- (920)434-1094. If any of
the items you purchase from SimplyTableLamps is defective, we will
be happy to provide a replacement for you. Please e-mail
or call us for return instructions.
Should you receive a product that appears to be damaged in-transit, please contact
us immediately. Be sure to
have your invoice, order number and shipment tracking number available. We will
file a claim with the carrier and order a item replacement for you.
Special attention is needed for products shipped by motor freight. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill
BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing
off on the shipment.
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Order Cancellations
We will accept order cancellations within 24 hours of placing your order. Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must
contact us at 1-888-225-4270 or- 920-434-1094. We will not accept a cancellation request via e-mail or fax.
SimplyTableLamps will attempt to accommodate your request but cannot guarantee cancellations
made more than 24 hours after your order was placed.
Refused shipments are considered to be merchandise returned without an RA
number. In this case you will be responsible for the original shipping
charges, return shipping charges and any other fee levied us by the shipper
because of the refused shipment. Additionally a 15% re-stocking fee may
apply.
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How to Change Your Order
If you need to change something about your order, such as shipping address, color,
product or quantity, simply call SimplyTableLamps at
1-888-225-4270 or 920-434-1094. A customer service representative will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.
Since your items could possibly ship the same day you placed your order, we cannot guarantee your change will be made.
SimplyTableLamps will notify you immediately if a change cannot be
made.
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Low Price Guarantee
At SimplyTableLamps, we proudly offer a Low Price Guarantee. We know you have better things to do than to spend time wondering if you saved $10.00 on your purchase.
That's why SimplyTableLamps guarantees you the lowest prices plus 110% price protection!
As a leading retailer in this space, we are able to pass on additional savings due to the volume products we sell. That's why we refuse to be undersold! If you find an item elsewhere you will be eligible for our 110% Price Guarantee program.
Here's how it works:
- The competing retailer must have the identical product in stock. It must be from the same manufacturer,
the same model number, the same packaging, the same color, the same everything.
- The price you want us to match must be verifiable and publicly advertised on the Internet or through printed advertisement.
- The low price guarantee is valid for 10 days from the invoice date.
- The competitor's shipping and handling charges and sales tax, if applicable, must be taken into account when we calculate the competitor's price.
- Our low price guarantee does not apply to promotional offers and competitor's coupons as they will be considered non-verifiable.
- Price adjustments are limited to one price match per item within the 10 days after the invoice date.
- Price matches will not be honored for "Going out of business", "Liquidation" sales or companies in distress.
- SimplyTableLamps reserves the right to deny any price match on an item that is not in stock with a competitor or does not meet the criteria of our price match policy.
- Our Low Price Guarantee is subject to change at any time without notice.
If you meet our price match policy, SimplyTableLamps will not only match the lower price, we will add 10% of the difference to your
refund!
|
Here's an example:
|
| SimplyTableLamps price (includes S/H): | $250.95 |
Competitor's price (includes S/H): | $240.95 |
Difference: | $10.00 |
10% Bonus: | $1.00 |
Total Refund: | $11.00 |
|
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Payment Methods We Accept
We accept the following methods of payment:
We do not accept personal checks.Purchases made at SimplyTableLamps.com
will appear on your credit
card as charges from “Barnes & Wagner, LLC”.
It is our policy to charge the credit card you provided, in full, at the time of purchase. We also collect applicable sales/use tax on merchandise sold in the state of Wisconsin.
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Sales Tax
Since SimplyTableLamps is based in Wisconsin, we are required to collect
5.5% sales tax on all products shipped to a Wisconsin address. If your purchase is not shipped to an address within the state of Wisconsin, you pay NO SALES TAX!
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Invoices
SimplyTableLamps will e-mail an invoice of your purchase
to the address you provided during your order. Your invoice will show a purchase made from
"Barnes & Wagner, LLC" with our website name, SimplyTableLamps.com, listed
as well. Your credit card is charged on the date of shipment and your invoice will show your order paid in full.
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Personalized Messages with Your Order
Customers occasionally request personal messages to be attached to their order because it
is a gift. Since most of our products ship directly from our manufacturers' warehouses, we are unable to supply a personalized message with the actual product.
We apologize for this inconvenience.
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Shipping Methods
We pay for ground shipping to your door, anywhere in the contiguous United States.
UPS and FedEx Ground
UPS and FedEx Ground are our standard methods of shipment to destinations within the 48 contiguous states.
Expedited shipping AND shipping to Alaska and Hawaii are available. Please call
1-888-225-4270 or 920-434-1094 for pricing and details. Please note: Deliveries cannot be made to a P.O. Box, a physical street address is required.
Motor Freight Delivery
When your product is too heavy or too large to ship via UPS/FedEx, a
motor freight carrier will be used. If your purchase is being delivered via a
motor freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments
delivered via motor freight are brought to the curbside only (unless additional services requested at customer's expense). Please note the following important details about Freight Delivery:
1) You will be responsible for moving the item into your home once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside
(some will do so if you ask politely and offer a nice tip).
2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.
Please notify us at the time of order if you would like to arrange inside delivery. We will get an estimate for this extra service. You are responsible for paying these extra charges.
It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing
and taking possession of the shipment.
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International Shipping
At this time, SimplyTableLamps only ships to addresses within the United States. We apologize for the inconvenience.
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Delivery Times
SimplyTableLamps indicates most products ship within 3-10 business days after your order has been placed. This is a standard time frame (excluding weekends and Holidays) and often times, products ship
sooner. Some specialty items require additional shipping times. The
specific shipping delay time is noted by each item in our store. Please be sure
you know how long an item takes to ship prior to placing your order.
We will provide you tracking details and the means of transportation via e-mail
when your order ships. For motor freight transportation, the carrier will contact you 1 - 2 days prior to
delivery to make a delivery appointment. Please keep in mind, motor freight
carriers will only deliver to the curbside unless you requested inside service.
During the height of the busy season, you may find products to be delayed. If a product is delayed beyond our
normal shipping times, we will notify you and give you an option to continue to wait, change or cancel your order. We provide periodic updates regarding backordered products to keep our customers informed
about their purchase.
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Our Security Pledge To You
All online transactions at SimplyTableLamps are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
For added security, we also encrypt the credit card number when it is stored on
disk.
If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,
"The prevalent opinion...is that on-line credit card use is actually no
riskier for consumers than traditional "low-tech" transactions."
We personally order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.
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